![]() If the same booking class is unavailable for any codeshare/interline flights, except for those operated by Emirates, please rebook from current availability and issue your customer’s ticket in accordance with current fare rules. Please submit an online Name Correction Service Request for authority to refund the original ticket. If the ticket has been reissued by Qantas Agency Connect, contact the codeshare and/or interline airline(s) to advise the new ticket number. ![]() Cancel the booking with the incorrect name only when advised to do so by Qantas Agency Connect.Please contact the Qantas Agency Connect Team on 13 17 11. If an infant is included in the booking, the online form cannot be submitted.If the same booking class is unavailable for any Qantas operated and marketed flights or Qantas codeshare flights operated by Emirates or Emirates operated and marketed flights, book the lowest available class in the same cabin. You will need to provide the booking reference for both bookings. Create a new booking exactly as per the original itinerary in the correct name then submit an online Name Correction Service Request.Split the customer with the incorrect name from the original booking.Typing error within the title, first name and/or last name.If your customer is departing within 1 business day, please contact the Qantas Agency Connect Team on 13 17 11 for assistance. Please contact the Qantas Agency Connect Team on 13 17 11.įor Qantas codeshare and/or interline flights, including Emirates flights, where the same booking class is unavailable, book from current availability and issue the ticket as per the current fare rules without authority from the Qantas Agency Connect Team.Īll Qantas (081) tickets require an authority and reissue by Qantas for a name correction. If an infant is included in the booking, the online form cannot be submitted. If the same booking class is unavailable for any Qantas operated and marketed flights in the itinerary, book the lowest available class in the same cabin then submit an online Name Correction Service Request for Qantas to mesh the seats into the new booking. Ticket as per applicable fare rules without authority from Qantas Agency Connect Team.Cancel the booking containing the incorrect name only when advised to do so by Qantas Agency Connect.If there are multiple passengers, split the customer with the incorrect name from the original booking.Create a new booking exactly as per the original itinerary in the correct name.If your customer’s itinerary contains interline and/or codeshare flights, the name in the booking cannot be corrected in the GDS and a new booking must be created. The new ticket will be sent to the email address you provided when submitting the service request. Payment can be made when submitting the request or within 4 days.Ī service fee will also apply to any subsequent changes that require reissue. change Jane/Smith Ms to Smith/Jane Ms).Ī service fee of A$60 applies for Qantas Agency Connect to reissue each ticket. Typing error within the title and/or first name.The ticket must be within validity, wholly unused and the request made before travel has commenced. ![]() Note: If your customer is departing within 1 business day, please contact the Qantas Agency Connect Team on 13 17 11 for assistance. Please complete the online Name Correction Service Request. No service fee applies for the above name corrections completed pre-ticketing.Īll Qantas (081) tickets require an authority and reissue by Qantas for a name correction. If supporting documentation is required, you will be asked to provide a copy of your customer’s passport, driver’s license or other form of identification that is current and contains their full name.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |